Customer Support Advisor

Overview

Apple is hiring a customer support advisor. This is a fully remote role you can do from home. Training is provided and applications take just a few minutes.

Responsibilities

• Answer customer questions by chat, email or phone with empathy.
• Troubleshoot issues and escalate anything you can't resolve.
• Keep accurate notes on every interaction in the support tool.
• Meet response-time and satisfaction targets for your queue.
• Share recurring problems with the wider team so they get fixed.

Requirements

• No previous experience required — paid training provided.
• Reliable high-speed internet and a quiet place to work.
• Confident written and verbal communication.
• Legal right to work in the listed country.

Preferred qualifications

• Previous experience in a similar environment.
• Availability across a mix of weekday and weekend shifts.
• Bilingual skills are a plus.

Benefits

About Apple

Apple designs and builds the iPhone, Mac, iPad, Apple Watch, Vision Pro, and the software that unites them. Retail, engineering, design, and operations teams work together to deliver meticulous quality.

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